Insurance & Cashless Facility
What documents should I bring during admission?
Please carry a valid ID proof, previous medical records, prescription slips, insurance or TPA documents (if applicable), and any test reports related to your eye condition.
Does Greater Lions Eye Hospital offer cashless treatment facilities?
Yes, cashless treatment is available for selected insurance providers and TPAs, subject to policy approval and eligibility.
Which insurance companies are accepted at the hospital?
The hospital is associated with multiple insurance companies and TPAs. Patients are advised to check with the insurance desk before admission for the updated list.
What documents are required for cashless insurance approval?
You may need to submit your health insurance card, valid ID proof, doctor’s prescription, previous medical records, and policy details.
How long does cashless approval usually take?
Cashless approval timelines may vary depending on the insurance provider, but it generally takes a few hours after all required documents are submitted.
Is every eye surgery covered under insurance?
Coverage depends on your policy terms and the type of treatment. Cataract, retinal, glaucoma, and certain emergency procedures are commonly covered.
Can I use insurance for daycare eye surgeries?
Yes, many insurance providers offer coverage for daycare eye surgeries, including cataract and other minimally invasive procedures.
What happens if my cashless claim is rejected?
If the cashless claim is not approved, patients can proceed with treatment through self-payment and later apply for reimbursement from the insurance company.
Is there a separate insurance help desk at the hospital?
Yes, the hospital generally has a dedicated insurance or TPA desk to assist patients with approvals, paperwork, and claim-related queries.
Can senior citizen health insurance policies be used for treatment?
Yes, senior citizen insurance policies can be used, depending on the policy coverage and terms.
Will I receive all necessary documents for reimbursement after discharge?
Yes, patients are provided with bills, discharge summary, prescriptions, reports, and other required documents needed for reimbursement claims.
Admission & Discharge Process
How early should I arrive before my scheduled surgery or admission?
It is advisable to arrive at least 1–2 hours before your scheduled admission or surgery time for registration and pre-operative formalities.
Can a family member stay with the patient during admission?
Yes, one attendant is generally allowed to accompany the patient during admission and stay until discharge formalities are completed.
Is fasting required before eye surgery?
For certain procedures, fasting may be required. The hospital team will inform you in advance about the specific instructions based on your treatment.
Will I need to stay overnight after surgery?
Most eye procedures are daycare surgeries, meaning patients can return home the same day. However, some cases may require overnight observation.
How will I know when I am ready for discharge?
The doctor will examine you after the procedure and confirm when you are medically fit for discharge.
What documents will I receive at the time of discharge?
You will receive a discharge summary, prescription medicines, follow-up instructions, investigation reports (if any), and billing documents.
Can I drive myself home after eye surgery?
No, patients are usually advised not to drive immediately after surgery. Please arrange for a family member or attendant to accompany you home.
What precautions should I follow after discharge?
Patients are generally advised to avoid rubbing the eyes, lifting heavy objects, exposure to dust, and skipping prescribed eye drops or medicines.
When should I return for follow-up after discharge?
The follow-up date will be mentioned in your discharge summary. It is important to visit the hospital on the scheduled date for proper recovery monitoring.