This Cancellation Policy explains the terms related to cancellation of appointments, consultations, procedures, surgeries, admissions, and other services at Greater Lions Eye Hospital.
1. Appointment Cancellation
Patients may cancel their appointment by contacting the hospital through phone, or email. It is recommended that appointment cancellations be made at least 24 hours in advance.
2. Rescheduling of Appointment
Appointments may be rescheduled based on doctor availability. Patients are encouraged to inform the hospital as early as possible if they wish to reschedule their appointment.
3. Consultation Cancellation
If a consultation appointment is cancelled before the scheduled time, the hospital may allow adjustment of the booking amount toward a future appointment. Consultation fees may not be refundable once the consultation has been completed.
4. Surgery or Procedure Cancellation
Patients who wish to cancel a scheduled surgery or procedure should inform the hospital at the earliest.
Cancellation of surgeries or procedures may be subject to:
5. Admission Cancellation
If a patient cancels a planned admission before the admission date, any eligible advance amount may be adjusted or refunded as per hospital policy. Refunds, if applicable, may be processed after deducting charges already incurred.
6. Cancellation by the Hospital
Siliguri Greater Lions Eye Hospital reserves the right to cancel or reschedule appointments, surgeries, or procedures due to:
In such cases, patients may be offered an alternative appointment date or an eligible refund.
7. No-Show Policy
If a patient does not arrive for the scheduled appointment without prior notice, the hospital may treat it as a no-show. In such cases, booking or registration charges may not be refundable.
8. Emergency Cases
The hospital reserves the right to prioritise emergency cases, which may lead to delays, rescheduling, or cancellation of previously scheduled appointments or procedures.
9. Refunds Related to Cancellation
Any refund arising from cancellation will be subject to the hospital’s Refund Policy. Approved refunds may take 7 to 14 working days to process.
10. Contact Information
For cancellation-related assistance, please contact:
Siliguri Greater Lions Eye Hospital
2nd Mile, Sevoke Road, Behind Vishal Cinema Hall,
Siliguri, West Bengal 734001
Phone: +919733300090
Email: sgleh@greaterlions.org