This Refund Policy explains the terms related to appointment cancellations, advance payments, consultation fees, procedures, and other payments made to Greater Lions Eye Hospital.
1. Appointment Booking Fees
Any appointment booking fee paid through the website may be adjusted against the consultation fee at the hospital. Appointment booking fees are generally non-refundable unless the appointment is cancelled by the hospital.
2. Consultation Fees
Consultation fees once paid and availed are non-refundable. If a patient misses an appointment without prior notice, the consultation fee may not be refunded. In certain cases, the hospital may allow rescheduling of appointments subject to doctor availability.
3. Advance Payments for Procedures or Surgeries
Advance payments made for surgeries, procedures, investigations, or admissions may be refundable if cancellation is requested before the scheduled treatment date.
Refund eligibility and amount may depend on:
• The timing of cancellation
• The type of procedure booked
• Any consumables, medicines, or tests already used or conducted
• Administrative or processing charges
4. Cancellation by the Hospital
If a consultation, surgery, or procedure is cancelled by Greater Lions Eye Hospital due to doctor unavailability, emergency situations, technical reasons, or other unavoidable circumstances, eligible payments may be refunded or adjusted for a future appointment.
5. Online Payment Errors
In case of duplicate payment, failed transaction with amount deduction, or technical payment issues, patients are advised to contact the hospital immediately with payment proof. Eligible refunds for such cases are generally processed after verification.
6. Refund Processing Time
Approved refunds may take approximately 7 to 14 working days to reflect in the original payment method, depending on the bank, payment gateway, or financial institution.
7. Non-Refundable Items
The following are generally non-refundable:
• Consultation fees after availing services
• Charges for completed diagnostic tests
• Charges for medicines, lenses, implants, or consumables already used
• Administrative or registration charges
• Emergency consultation charges
8. Mode of Refund
Refunds, if approved, are usually processed through the original mode of payment used by the patient.
Cash refunds may be subject to hospital policy and payment verification.
9. Refund Request Process
To request a refund, patients may be required to provide:
• Patient name
• Appointment or UHID number
• Payment receipt
• Reason for cancellation or refund request
• Bank details, if applicable
10. Contact Information
For refund-related queries, please contact:
Siliguri Greater Lions Eye Hospital
2nd Mile, Sevoke Road, Behind Vishal Cinema Hall,
Siliguri, West Bengal 734001
Phone: +919733300090
Email: sgleh@greaterlions.org