This Privacy Policy explains how information is collected, used, stored, and protected when you visit the website of Greater Lions Eye Hospital.
1. Information We Collect
We may collect the following types of information through our website:
Personal Information
• Name
• Phone number
• Email address
• City or location
• Appointment details
• Any information voluntarily submitted through contact forms, enquiry forms, or appointment booking forms
Medical Information
• Symptoms or concerns shared during appointment requests
• Previous treatment details voluntarily provided by patients
• Uploaded reports, prescriptions, or test results
Technical Information
• IP address
• Browser type
• Device information
• Operating system
• Website usage data
• Cookies and similar tracking technologies
2. How We Use Your Information
The information collected may be used for:
• Scheduling appointments
• Responding to enquiries
• Providing patient support
• Improving website performance and user experience
• Sending appointment confirmations or reminders
• Sharing important healthcare-related updates
• Maintaining internal records
• Complying with legal or regulatory requirements
3. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve browsing experience, analyse website traffic, and understand user preferences. Users may choose to disable cookies through their browser settings. However, certain features of the website may not function properly if cookies are disabled.
4. Sharing of Information
Siliguri Greater Lions Eye Hospital does not sell, rent, or trade personal information to third parties.
Information may only be shared in the following situations:
• With doctors, consultants, or staff involved in patient care
• With authorised third-party service providers supporting website operations
• When required by law, court order, or government authority
• For insurance, billing, or TPA purposes, if applicable
5. Data Security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss, or disclosure. However, while we strive to use commercially acceptable means to protect your information, no method of internet transmission or electronic storage is completely secure.
6. Third-Party Links
Our website may contain links to external websites or third-party platforms. We are not responsible for the privacy practices, content, or policies of such websites. Users are encouraged to review the privacy policies of third-party websites before sharing any information.
7. Patient Confidentiality
All patient-related information shared through the website is treated with confidentiality. Medical information is only accessed by authorised personnel involved in patient care and support.
8. Your Rights
Users may request to:
• Access their personal information
• Correct inaccurate information
• Update contact details
• Withdraw consent for marketing communication
• Request deletion of personal information, subject to legal and medical record retention requirements
9. Children’s Privacy
The website is not intended for children under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from minors without appropriate consent.
10. Changes to This Privacy Policy
Siliguri Greater Lions Eye Hospital may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.
11. Contact Us
For any questions regarding this Privacy Policy or the handling of your information, please contact:
Siliguri Greater Lions Eye Hospital,
2nd Mile, Sevoke Road, Behind Vishal Cinema Hall,
Siliguri, West Bengal 734001
Phone: +919733300090
Email: sgleh@greaterlions.org